Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 2

• SSO | Internal Employees
• Login Request | External Employees

Account Related 4

• Account Expired/Locked
• Account Information Incorrect
• Inactive Account
• No Account

Basic Support 3

• Time-Out/Inactivity
• Admin Access
• Non-LMS Related Inquiry

Training Related 4

• Navigation
• WBT
• ILT/VILT
• Certificates

Specific Training 1

• Other Training

Performance Related 5

• Performance Review
• Goals
• Development Plan
• Check-Ins
• Performance | General Info

Ticket Processing 1

• Admin Escalation Template